Job Description

Position is available to employees of the Associated C.O.L.T. Staff of the University of Maine at Augusta from 09/11/24 through 09/18/24 and open to other University of Maine System applicants thereafter.

Job Description:

The University of Maine at Augusta is seeking applicants for a full-time Administrative Specialist, Classification Level 3 (CL3) position in Division of Enrollment Management, providing assistance to students and applicants in the areas of Enrollment Partnerships, and Enrollment Management. The Administrative Specialist CL3 performs a variety of primarily routine, and some non-routine, clerical and administrative support responsibilities and tasks. This position also provides some clerical support for the Vice President for Enrollment Management and Marketing (VPEMM).

Tasks are completed following defined procedures and standards, and the specific steps of most routine tasks are defined. Duties include, but are not limited to:

• Handling verbal and written communications for a broad range of questions, issues and requests in assigned area of responsibility; preparing customized memos and related communications for non-routine issues; identifying needs of various parties to determine appropriate response.
• Developing and maintaining complex databases.
• Researching, sorting and summarizing a variety of routine and some non-routine data and information; integrating information from multiple data sources, and applying basic problem solving as needed.
• Planning and coordinating simple projects and events.
• Interpreting policies and procedures in order to provide support and direction to internal / external parties.
• Reviewing, interpreting, and explaining policies/procedures to students/partners/other staff.
• Providing a full range of communications, both verbally and in writing, regarding non-routine questions, issues and procedures; handling the most complex and sensitive customer/student requests requiring a comprehensive understanding of relevant policies, procedures and rules; preparing individualized responses for non-routine and/or escalated issues.
• Supporting student needs by responding to questions.
• Representing department to internal / external parties (e.g., at meetings, conferences, etc.).
• Developing complex queries requiring connections between multiple tables/databases in response to non-routine issues.
• Evaluating the impact of events, programs, and activities.
• Organizing and coordinating special projects and/or initiatives for the Vice President of Enrollment Management and Marketing, and Director of Enrollment Partnerships.
• Provide clerical and administrative support for the Vice President and the Director of Enrollment Partnerships in the Division of Enrollment Management.

Work Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m., with required morning, lunch and afternoon breaks. Occasional additional, evening and/or weekend hours may be required.

Wage: $19.59 per hour or the appropriate transfer rate.

Benefits: UMA offers a wide range of benefits for employees including, but not limited to, tuition benefits (employee and dependent), comprehensive insurance coverage including medical, dental, vision, life insurance, and short and long-term disability as well as retirement plan options.

Qualifications:

Required :

• High school diploma or GED; AND three years administrative support experience.
• Computer literacy, including proficiency with Microsoft applications and data entry and retrieval
• Excellent organizational skills and attention to detail
• Excellent oral and written communication skills, including strong telephone and interpersonal communication skills
• Ability to work as part of a team and independently
• Ability to problem-solve in a fast-paced environment
• Must enjoy working with the public both by telephone, electronically, and in person

Preferred :

• 60 credits or more of higher education or equivalent work experience and training
• Experience working in higher education, preferably student enrollment functions
• Knowledge of student enterprise data systems such as PeopleSoft/Oracle Campus Solutions
• Familiarity with contact relationship management (CRM) databases
• Familiarity with the University of Maine at Augusta or the University of Maine System.

The complete job description is available here .

Application Process:

To apply, please submit the following documents via the "Apply for Position" link:

• Cover letter
• Resume

Incomplete application materials cannot be considered.

We are not able to consider applicants who require Visa sponsorship support .

Review of applications will begin on immediately. Applications received after October 16, 2024 will be considered at the discretion of the university .

The successful applicant will be subject to appropriate background screening .

Equal Opportunity Statement:

In complying with the letter and spirit of applicable laws and pursuing its own goals of diversity, the University of Maine System does not discriminate on the grounds of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability physical or mental, genetic information or veterans or military status in employment, education, and all other programs and activities. The University provides reasonable accommodations to qualified individuals with disabilities upon request. The following person has been designated to handle inquiries regarding non-discrimination policies: Director of Equal Opportunity, 5713 Chadbourne Hall, Room 412, University of Maine, Orono, ME 04469-5713, 207-581-1226. TTY 711 (Maine Relay System).

Clery Act:

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, such as the University, prepare, publish, and distribute an Annual Security Report (ASR), and provide notice of the availability of the ASR to all prospective employees. This report consists of two basic parts: disclosure of the University's crime statistics for the past three calendar years; and disclosures regarding the University's current campus security policies. View the University's Annual Security Report (PDF)

About Us:

About the University of Maine System:

The University of Maine System (UMS), established in 1968, consists of seven universities and the University of Maine School of Law, spread across various locations in Maine. UMS provides system-wide services and governance from these locations, leveraging the distinct strengths and collaborations among its institutions to advance strategic priorities for UMS and the state of Maine.

Choosing UMS means opting for a high quality of life supported by excellent benefits such as tuition waivers, robust retirement contributions, and comprehensive insurance coverage including medical, dental, vision, life, and disability. Maine's diverse landscapes, from accessible wilderness and rugged coastline to urban centers and rural communities, offer numerous cultural activities, strong public schools, safe neighborhoods, and high-quality healthcare. Discover more about Maine's exemplary lifestyle on the Maine Office of Tourism website .

About the University of Maine at Augusta:

UMA transforms the lives of students of every age and background across the State of Maine and beyond through access to high-quality distance and on-site education, excellence in student support, civic engagement, and professional and liberal arts programs.

UMA is the third-largest public university in Maine. In addition to its main campus in the state's capital, UMA also serves students at its campus in Bangor (UMA Bangor) and through UMA Centers around the state. With its multiple locations and long-term expertise in online and distance learning, UMA is generally considered the university of choice for Mainers of all ages who want to attend college without uprooting their lives. Additional information about UMA is available at: UMA.edu