Are you an experienced leader with a passion for healthcare and a commitment to excellence? At FedPoint, we are looking for a Team Leader Care Coordinator Clinical Support to join our dynamic Care Coordination Department. This is your opportunity to make a significant impact in the lives of our clients while leading a dedicated team of Care Coordination Associates, Clinical Quality Leads, and Clinical Trainers.
About the Role:

As the Team Leader, you will be responsible for overseeing a team focused on providing exceptional service to claimants and healthcare professionals. Your leadership will guide your team in navigating clinical referrals, ensuring quality training, and delivering top-notch care coordination.
Key Responsibilities:

1. Supervision and Team Development (55% of your time)
   • Lead, motivate, and coach Care Coordination Associates to enhance their skills and performance.
   • Provide guidance on program explanations and assist claimants and their representatives in maximizing their insurance benefits.
   • Manage clinical referrals and prepare monthly scorecards with quality results, statistics, and audit verifications.
   • Conduct frequent team meetings to provide feedback and communicate key information.
   • Deliver monthly performance evaluations and collaborate with team members to set individual objectives aligned with departmental goals.
   • Assist in the hiring and training of new staff to ensure a high-performing team.
2. Quality Assurance and Training (30%)
   • Oversee the performance and development of the Care Coordination Clinical Quality Lead and Care Coordinator Clinical Trainer.
   • Ensure the maintenance of policies, procedures, workflows, and training manuals for the Care Coordination team.
   • Continuously evaluate and enhance training programs to ensure they meet evolving needs.
3. Clinical Risk Management (10%)
   • Collaborate with the Care Coordination Director, Manager, and Senior Claims Risk Specialist to identify and address emerging clinical risks and trends.
   • Participate in high-risk claimant reviews and reconsideration meetings.
4. Cross-Functional Collaboration (5%)
   • Represent Care Coordination on assigned projects and at conferences as requested by management.
   • Engage in cross-functional meetings to improve interdepartmental processes.

Qualifications:

• Current unrestricted RN in state of residence, required
• 2+ years of supervisory/leadership experience, required
• 2+ years of experience in long term care or case management required, experience as a FLTCIP Care Coordinator preferred

Are you ready for an office setting with a purely administrative role?

Location: Portsmouth, NH - HYBRID 2 days in office

Full-Time Position M-F with core business hours

Why Join Us?

Our mission is to grow and modernize insurance and benefits programs for federal agencies, military service organizations, insurers, and other select clients and partners by providing customized administrative services, well-designed and secure platforms, and an exceptional experience for customers.

At FedPoint, we offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your administrative service skills and advancing your career.

In addition to working for a company with great people and an excellent reputation, what's in it for you?

• Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
• Lots of paid time off:3 weeks' vacation, 7 sick days, 3 personal days, and 12 paid holidays!
• Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
• 6 weeks fully-paid parental leave
• Tuition reimbursement program to support career goals.
• Corporate giving and matching gifts program.
• Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
• A wide variety of personal, professional, and career development programs.
• Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.

All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check.

FedPoint is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you'd like to view a copy of the company's affirmative action plan, policy statement or have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603)433-4500. Equal Employment Opportunity Posters