About Us

In 1950, the employees of General Electric in Burlington, Vermont organized a credit union where they could lend to and borrow from one another at rates better than those offered by commercial banks. Over time, that little financial cooperative has grown into one of Vermont’s largest and most innovative credit unions, and our commitment to providing people with the best possible value and experience has stayed true.

Near the end of 2001, we opened our doors to anyone in the community and expanded our commitment to include support for the non-profits that make Vermont a better place to live, work, learn, and play. Our employees are provided paid time off to volunteer at their favorite organizations, and funds are set aside each year for college scholarships, community events, and causes ranging from homelessness and disease prevention to hunger and animal welfare.

In an industry where success often seems to be measured solely by a company’s bottom line, we use data from two international outside organizations to gauge the satisfaction levels of our members and employees. These measures allow us to accurately identify in which areas we’re doing well, and where we can improve. Specifically, our strategic plan states we will achieve and maintain a:

Overall Satisfaction Score

It is our goal to provide a world class experience to each of our members. The credit union has partnered with Member Loyalty Group, and uses the Overall Satisfaction Score to measure our success and member satisfaction.

As of  June 2019, our average score was a 9.4 out of 10.

When you open an account with us or perform a transaction, you may receive a short survey regarding your satisfaction with the service you received. The survey may come to you electronically or through the mail. If you receive the survey, please take a few seconds to respond and let us know how we did. Your feedback helps us identify where we're doing well, as well as opportunities for improvement.

Gallup Q12 Overall Score of 4.4 (top 3% of employers worldwide) or Higher

Engaged employees provide the best service. Gallup’s annual employee survey poses 12 questions designed to gauge employee engagement.

Want to know more about us? We’ve included information below that you might find interesting, or stop by any of our branches for a visit. Now that you know our story, we would love to hear yours!

Mission Statement

For years, when asked about our mission statement, we would talk about our core values; the three C's: Confident, Caring, and Creative. Our core values **__are__ what we hold true, but they don't quite answer the question of a clear mission. People want to know what makes us unique, so we explored what really makes us special. When we finished, we had the words to clearly communicate the mission that drives us forward.**

Our mission is:

To make dreams come true for all by offering personalized financial solutions. As a cooperative, we are inspired and empowered to do the right thing for our members and employees.

NorthCountry’s “Can-Do” core values are the tenets that underlie every transaction, interaction, and decision – internally and externally.

Confident

Our training and mentoring ensure employees at all levels understand our corporate expectations, reflect superb judgment, and are empowered to do the right thing.

Caring

Our success is built on mutually beneficial relationships with our stakeholder groups and our reputation as a reliable, trusted provider of quality service, respect, and community support.

Creative

We provide and create convenient, affordable solutions that improve people’s lives and help them achieve their financial and life goals.

We provide and create convenient, affordable solutions that improve people’s lives and help them achieve their financial and life goals.